Terms and Conditions

For purchasing artwork:

Art works will be sent for delivery upon payment clearing in the receiving account. Smaller works and prints are sent via Royal Mail. Larger works requiring specialist handling will be sent with an expert art courier. The cost of delivery for each item is payable at the time of purchase.

If any work arrives damaged, please contact me by email : julie.arbuckle@gmail.com or phone : 07835 683 578 and we can work together to sort out the problem.

I cannot accept return of goods (expecting art damaged in transit) once the artwork has been shipped.

For those overseas customers, any taxes due at customs will be paid for by the customer.

For art classes and workshops:

I can issue refunds for art bookings cancelled with the following time-frame:

1 month or longer cancellation : 100% of the payment will be refunded.

3 weeks before class/workshop : 75% of the payment will be refunded

2 weeks before class/workshop : 50% of the payment will be refunded

1 week  before class/workshop: 25% of the payment will be refunded

Less than one week : refund not available

In the event that the tutor is unable to take the class (for example, sudden illness) : notification will be made as soon as possible and customers will receive a full refund.

Classes and workshops should be paid for in full at least 6 weeks before the start date,  ideally at the time of booking. Places are not confirmed until payment has cleared in the receiving account. Payment by BACS, PayPal or Cheque accepted.

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